Finance Minister congratulates Teleperformance BPO on 5th anniversary

Over 1200 new jobs created by BPO sector since August 2020

Georgetown, Ministry of Finance, December 6, 2021: -As Government continues to recognize the tremendous potential of the Business Process Outsourcing (BPO) industry and its important role in the economic landscape of Guyana, Senior Finance Minister, Dr. Ashni K. Singh today attended and delivered the feature address at Teleperformance’s 5th Anniversary ceremony at the Pegasus Hotel where he highlighted that the BPO industry currently employs 4,135 persons, an increase of 1,229 new jobs for Guyanese country-wide when compared to August 2020.

The Minister met with Teleperformance’s Chief Executive Officer (CEO) Luis Baretto and pledged the Government’s continued support to the development of the Business Process Outsourcing (BPO) Industry in Guyana, recognising Information and Communication Technology (ICT) as key to building an economy for the future and also as an enabler for job- creation. The Minister was accompanied by CEO of the Guyana Office for Investment, Dr. Peter Ramsaroop.

Teleperformance’s CEO Luis Baretto during his presentation, detailed the history and the expansion plans of Teleperformance Guyana, the parent company being the global leader in the BPO industry. Teleperformance currently employs 1200 persons in Guyana (up from 846 employees in August 2020, 50 percent of whom work remotely) and plans to create an additional 1000 new jobs in 2022. Teleperformance’s recipe for success is built on high technology, including reliable and redundant Informational Technology architecture and the company’s focus is on ‘hiring the right people along with continuous training and development’.

During the ceremony, on behalf of President Ali and the Government, Dr. Singh congratulated the efforts of Teleperformance Guyana, even as the country continues to combat the challenges of the COVID-19 pandemic. He also welcomed the projected expansion plans of the company, including its plan to add approximately 1000 new jobs by the end of 2022, with the possibility of even more jobs as the company explores options for a second facility.

The PPP/C Government has recognised the tremendous potential of the BPO sector and its important role in the economic landscape of Guyana as well as information communications and other technology being key to building an economy for the future and assisting in the efficient delivery of public services. In addition, ICT is a primary employer including through the provision of high value BPO services for the global market place, as well as promoting digital innovation in all sectors. Minster Singh posited that since August 2020, over 1200 jobs have been created in the BPO industry in Guyana.

Dr. Singh expressed his satisfaction that Teleperformance, the global leader in the BPO industry recognised Guyana’s unique advantages and competitiveness as a destination for BPO businesses, including a highly educated workforce, strategic geographic location and the county being a native English-speaking one.

While welcoming Teleperformance’s expansion plans in Guyana and the Caribbean, Minister Singh also urged the company to expand its regional footprint to areas such as Linden, Berbice and Essequibo. Teleperformance has adapted to the COVID-19 pandemic both globally and here in Guyana, where employees who work from home account for 50 percent of total employees. This not only creates employment in hard-to-reach areas, but also facilitates employment of persons who, due to domestic circumstances, cannot attend a physical office set-up. It also lays the ground work for the development of the resource pool in new areas/ regions where new expansion is planned.

Government has expressed its intention to continue to work closely to build and support the BPO industry, creating the necessary enabling environment and improve the ease of doing business. Immediately after assuming office, the Government liberalized the telecommunications sector, leading to increased competition and resulting in some price reductions for data and calling charges. The PPP/C government has also been working diligently to expand the ICT infrastructure and plans to continue to invest in ICT education.

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