Finance Minister tours Midas BPO Inc.

Lauds CEO on remarkable success as 330 jobs created over the last 12 months

Georgetown, Ministry of Finance, August 24, 2021: Senior Finance Minister Dr. Ashni K. Singh today visited Midas Business Process Outsourcing (BPO) Inc., located on New Market Street, Georgetown, where he lauded the efforts of the business’s Chief Executive Officer (CEO) Mr. Malcolm Sobers on pursuing his vision, which eventually materialized into a successful BPO facility in Guyana. The businessman currently employs 330 Guyanese, and his business is heading towards expansion soon. Mr. Sobers, a Guyanese, who started as a young employee himself in 2001 (later becoming a consultant then proprietor), indicated that he intends to employ at least 1000 persons by the end of 2021 or soonest. His business has branches located at Grove, East Bank Demerara as well as on Lombard Street currently. However, by the end of this month, he will consolidate the branch at Lombard Street with the newly set up one at New Market Street.

Midas BPO Inc. is a Contact Centre/BPO company with its Founder, Mr. Sobers having approximately 20 years of experience in Call-Centre operations both in Guyana and in Belize, where he had lived for some time and assisted the industry through consultancy work. In Belize, he started working on his vision of his own BPO business with just four agents employed back in 2014. The business grew to between 60 to 70 employees and, Mr. Sobers decided to return to his homeland to take up consultancy work in 2019. In August 2020, he commenced his operations in Guyana during the COVID-19 pandemic, starting out with a few agents working from home. The rest became history, but it was 20 years of gradual success for Mr. Sobers who started as a youth in the industry and even met his now wife, Mrs. Sobers, also working in a BPO Call Centre at the time. Midas BPO Inc. presently employs approximately 330 agents while its Founder still maintains operations in Belize.

During the visit, the Finance Minister described Mr. Sobers’ story (of spending all of his working life in the industry and later becoming a proprietor himself) as a remarkable one, and one which others can emulate, as it highlights that the sector has unique possibilities for success and growth for each agent. He noted, therefore, that it should not be taken lightly and is partly why his Government intends to continue working with the sector to ensure its continued growth, as this will allow for the creation of thousands of jobs and the generation of income for many families. He also emphasized that the visit is in keeping with the PPP/C Government’s larger vision of diversifying the Guyanese economy and ensuring that there is a dynamic economic base.

The Finance Minister, who was accompanied on the visit by GOINVEST's Chief Executive Officer, Dr. Peter Ramsaroop, encouraged the enthusiastic proprietor to expand his operations to other Regions of Guyana, which Mr. Sobers indicated he fully intends to do.

The Senior Finance Minister’s visit was part of a recent series of visits to BPO facilities as Government continues its path of economic diversification, part of which includes promoting Guyana as a premier destination for BPO business.

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